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Implementation Advisor

First Data Omaha, NE

Job Description

Position Description Overview

The Conversion organization works directly with clients on conversion, start-up, and transfer projects. Conversion projects involve migrating an existing portfolio from another processor (TSYS, In-house, etc.) to the Fiserv processing system. Conversions can be for a client brand new to Fiserv or for an existing client that is adding to their portfolio. Startups involve starting from ground zero and building out the required infrastructure on the Fiserv system to support a new client, who will launch a new portfolio. Transfers involve two clients that are already Fiserv clients and involve systemically moving the accounts from one clients infrastructure to the other.Team members assist in all aspects of each project type from beginning to end, participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project Management and Implementation. Owner associates are given the opportunity to become knowledgeable in a number of Fiserv system/product features and become Subject Matter Experts in specific areas of their choice. The positions within Conversions offer a variety of opportunities, including projects where you may manage all aspects independently, or larger projects where youll be part of a larger team working together to deliver a successful implementation.

Job Responsibilities

  • Manages client implementations, projects and conversions for large/technical custom implementations. May be responsible for driving complex, high priority implementations, conversions, projects or component phases of larger programs. Develops, coordinates, and executes project plans, task schedules and resource activities to ensure on-time and effective project delivery. Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. Interface with other Fiserv departments to generate and offer appropriate solutions. Interprets and communicates Fiserv services and Fiserv products to clients, sales, and vendors. At times will be responsible for gathering client requirements for software development that will support the client implementation, project or conversion. Provides client consultative input on Fiserv product and system features. May lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of an implementation, project or conversion, from initiation to closure. Insures project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving project schedule, risk and issue management, and scope change management.
  • Responsible for all aspects of the project from beginning to end.Responsible for managing project plans and associated tasks. Identifying risk, issues, and strong management and communication to manage, mitigate, and remediate with a sense of urgency
  • Responsible for translating business requirements into technical requirements to satisfy client custom development.
  • Responsible for helping drive resolution of issues through problem solving, identification of necessary resources, and escalation.
  • Responsible for managing several different skill block areasEnsuring system setup and configuration, custom development, and client integration is aligned to meet client business objectives

Scope of Job

Works on highly complex projects and tasks.

Job Requirements

  • 5-7 years of Fiserv system experience or relevant payment processing experience.  
  • 4+ years of project management experience with high levels of complexity and the ability to work independently with little management guidance. 
  • Bachelors degree preferred or relevant work experience.


  • Customer Service Management
  • Relationship Management
  • Project Management
  • Application Delivery
  • Requirements Analysis
  • Implementation
  • Problem Management
  • Solutions Development
  • Knowledge of Customers
  • Knowledge of Product Line

Learn more about Fiserv\:

Life moves fast.  And as it does, we know most people arent thinking about financial services But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. 

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. 

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

United States-Nebraska-Omaha-Omaha - 10910 Mill Valley Road

Job Details

Date Posted October 27, 2019
Date Closes November 30, 2019
Requisition 2605740
Located In Omaha, NE
SOC Category 00-0000.00

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