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Client Service Analyst II

First Data Omaha, NE

Job Description

Position Description Overview

College degree required or 2-3 years equivalent bankcard product knowledge. Excellent written and verbal communication skills. Strong customer service, problem solving and analytical skills. Ability to handle multiple tasks/projects simultaneously with high attention to detail and client sensitivity. Proficient use of Microsoft Office tools, ROW software (DocDirect and DocuAnalyzer), Service Center and Service Desk, First Track, First Disputes and STAR STATION.

Job Responsibilities

As a Client Service Analyst II, you will be responsible for\: 

  • Achieving the timely and complete resolution of customer issues and inquiries in conjunction with Customer First initiatives. 
  • Effective communication to all stakeholders. 
  • Building and maintaining partnerships with the Relationship Managers, Client Service Advisors and other client support teams to drive operational excellence and achieve the service expectations of the Clients.  
  • Supporting internal activities related to strategic Client projects, account integrity and overall initiatives. 
  • Attainment of departmental and operational standards, including quality, efficiency and Key Performance Indicators (KPIs). Identify systemic and Client-impacting trends and escalating through proper channels of leadership. 
  • Maintaining a thorough understanding of First Datas products, platforms, systems, and operational areas and processes. 
  • Attending on-going training as required. 
  • Other duties as assigned.

Job Requirements

  • High school diploma or equivalent. 
  • College degree preferred . 
  • 2+ years industry experience in a customer facing role. 
  • Knowledge of First Datas products, platforms, systems, and operational areas.

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Datas Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

United States-Nebraska-Omaha-Omaha - 7301 Pacific Street

Job Details

Date Posted June 20, 2019
Date Closes July 24, 2019
Requisition 2487061
Located In Omaha, NE
SOC Category 00-0000.00