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Sr. Service Technician/Electro-Mechanical Technician - Multiple Shifts Available

First Data Omaha, NE

Job Description

JJJJob Responsibilities 

As As a Senior Customer Engineer, you will be responsible for\: 


  • The emergency repair and ongoing maintenance required to ensure the optimum performance of the user's electronic and hardware systems. 
  • Troubleshooting electromechanical problems on all equipment.
  • Basic networking experience and advanced PC skills. 
  • Conducting training on all assigned equipment.
  • Responding to customer-initiated services calls as directed.
  • Independently troubleshooting and repairing equipment problems.
  • Performing repair of sub-assemblies.
  • Performing preventative maintenance and equipment installation.
  • Identifying defective or marginal components.
  • Repairing/replacing components.
  • Assisting with equipment rebuilds.
  • Performing assigned inventory control duties as directed; accurately logging all parts issues. 
  • Maintaining all manuals, tools and equipment. 
  • Researching, developing and deploying new technologies to increase customer capabilities. 
  • Written and verbal communication skills
  • Basic leadership skills needed for leading small teams and decision making
  • Experience in teaching, training or development experience.
  • Effective listening, problem solving and facilitation.
  • Mentoring other team members to increase capability, efficiency, and thought process.
  • Flexible hours to be able to move around and address problem areas.
  • Being able to identify improvements across process and technology.
  • Escalation with the Shift Supervisor and part of the escalation process.
Years of Experience and/or Education or Equivalent Military Experience\:
  • Associate's Degree in Electronics, (or equivalent educational background, i.e., military technical schools) required. 
  • Minimum 18 months as a Customer Engineer or equivalent work experience required. Strong mechanical ability required. 
  • Strong electromechanical troubleshooting skills.
  • Ability to operate, maintain, manipulate and adjust assigned equipment as necessary. 
  • Risk Management
  • Customer Service Management
  • PC Workstation Software
  • Hardware Infrastructure
  • Technical Troubleshooting
  • Problem Management Process

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Datas Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

United States-Nebraska-Omaha-Omaha - 7007 North 97th Circle

Job Details

Date Posted June 11, 2019
Date Closes July 15, 2019
Requisition 2306140
Located In Omaha, NE
SOC Category 00-0000.00