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Sr Business Analyst (Data Analytics)

First Data Omaha, NE
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Job Description

Position Description Overview

data gathering, analysis and presentation to internal and external clients. The data will be client-impacting information from our call centers in support of Union Bank. Including IVR optimizations, call data impacts, consumer complaints, call dispositioning, etc.

Job Responsibilities

  • Identifies, researches, analyzes and writes business requirements to insure client and market needs are met. This includes working closely with clients and internal departments to clearly understand and address business problems and issues. Responsible for delivery of projects to the client and/or internal organizations. This includes completion and approval of testing, user documentation, and blended learning plans. Insures business and system development methodologies are followed and continuously improved. This includes insuring clients and other departments actively participate in appropriate phases of the process, such as requirements definition and quality inspection of design documents.

Scope of Job

Position scope includes accurate and timely data delivery to internal customer base - business and senior managers/directors) Reporting accuracy is of vital importance to our customer's business decisions.

Job Requirements

  • 5 or more years Project Tracking experience; 4-year Degree or equivalent experience; Experience with PC's; strong verbal, written and organizational skills; strong customer orientation.

Competencies

  • E-Commerce
  • Project Management
  • Process Management
  • Measurement of Effectiveness
  • Business Assessment
  • Requirements Analysis
  • Quantitative Research
  • Knowledge of Product Line

First Data (NYSE\: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The companys 22,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.


First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

United States-Nebraska-Omaha-Omaha - 10910 Mill Valley Road

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