- As a Senior Collector, you will be\:Responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment. These debt amounts may be larger than those assigned to the Collectors. These debts may have also been through a period of collections efforts by the Collector group.Assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets. Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals.Collecting accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.Utilizing credit reports and other skip-tracing information to collect on accounts.Providing daily coverage of all accounts until payment arrangements have been made.Documenting all discussions and actions in collections system or database.Completing special projects as assigned.
Scope of Job
Must maintain a collection performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.
First Data (NYSE\: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The companys 22,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
- High school diploma or equivalentMinimum of 1-3 years collections experience preferred Strong verbal communication skills must be demonstrated along with a professional telephone mannerKnowledge of applicable regulations preferredDemonstrated skip tracing skills and abilityMust be highly motivated by individual performance and compensationFamiliar with computersCommand of required language(s).
- Products and Services
- Customer Service Management
- DESKTOP TOOLS
- Cust Sppt Polics,Stnd & Procs
- Cust Sppt Svc Agreements
- Financial Recordkeeping
- Accounts Receivable
- General Ledger
First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
United States-Georgia-Marietta-Marietta 1600 Terrell Mill