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Sales Support Specialist - Oxford, MS

First Data Oxford, MS

Job Description

Sales Support Specialist

Oxford, Mississippi


Job Description

The Sales Support Specialist serves as the first point of contact for Financial Institutions supporting their day to day financial service needs, residual inquiries and production issues. 


Job Responsibilities

  • Provides support to Sales managers, Sales groups, Business Consultants and Bank Partner sales
  • Assists the Sales person with issues related to setup and/or deployment of accounts
  • Resolves issues and questions related to inventory, deployment, account setup, etc. 
  • Provides phone support for terminal updates, terminal downloads, terminal trouble-shooting and file builds/changes for sales
  • Verifies account and shipping information 


Scope of Job

Responds to inbound calls and cases from sales in reference to terminal and setup/deployment related issues. 

Job Requirements

  • 1-2 years of Customer Service Experience 
  • High School diploma or equivalent
  • Experience with PC's; ability to multitask using multiple software programs
  • Professional written and verbal communication
  • Strong customer orientation 
  • Experience with Microsoft Windows applications (Outlook, Excel and Word) 

First Data (NYSE\: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The companys 22,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit

First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

United States-Mississippi-Oxford-Oxford - 2653 West Oxford Loop

Job Details

Date Posted May 15, 2019
Date Closes June 18, 2019
Requisition 2529560
Located In Oxford, MS
SOC Category 00-0000.00