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Client Service Operations Specialist

First Data Atlanta, GA
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Job Description

Description

 

Gift Solutions for Small Business - Client Service Operations Specialist

This position is critical to maintaining SLA's for card, data, carrier, collateral orders, and fulfillment order release.

 

 

Job Responsibilities

  • Card order processing and creating Gift Card orders in accordance to strict SLAs
  • Expected to be a subject matter expert on SMB (Small Merchant Business) for Gift Solutions
  • Works closely with internal maintenance teams to ensure timely order processing and a successful card production process

  • Works closely with clients with daily operations as they pertain to the SMB product

  • Effectively communicates, both verbal and written, to both internal and external banking clients as well as very robust merchant base

  • Will be the first point of escalation and is expected to assist with client issues

  • Expected to have full product service issue accountability; including incident reporting, communication center notification, and Merchant Service Center work item records, adhering to client service level agreements, monitoring liability and escalation to management as appropriate

  • Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports and ensures client satisfaction

  • Works as a strong team player by building organizational networks, engagement and expertise that is shared across projects

  • Providing daily and monthly reporting information to management on order volumes

  • Provide consultative services to potential clients and Business Consultants on SMB products and available services 

 

Job Requirements

  • 3-5 years experience with Client Service or Relationship Management
  • Advanced knowledge and experience with Microsoft Office Suite (Word, Excel, etc.)
  • Ability to learn and operate within multiple computer systems
  • Ability to multi-task and deliver results with minimal supervision

Competencies

  • Process Design
  • Customer Service Management
  • Relationship Management
  • Project Management
  • Customer Support Policies, Standards and Procedures
  • Customer Support Service Agreements
  • Service Request Management Process
  • Knowledge of a Specific Customer Support Function

 

First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.


 

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law. 



Job Details

Date Posted April 16, 2019
Date Closes May 20, 2019
Requisition 2544130
Located In Atlanta, GA
SOC Category 00-0000.00
Location