Gift Solutions for Small Business - Client Service Operations Specialist
This position is critical to maintaining SLA's for card, data, carrier, collateral orders, and fulfillment order release.
Works closely with internal maintenance teams to ensure timely order processing and a successful card production process
Works closely with clients with daily operations as they pertain to the SMB product
Effectively communicates, both verbal and written, to both internal and external banking clients as well as very robust merchant base
Will be the first point of escalation and is expected to assist with client issues
Expected to have full product service issue accountability; including incident reporting, communication center notification, and Merchant Service Center work item records, adhering to client service level agreements, monitoring liability and escalation to management as appropriate
Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports and ensures client satisfaction
Works as a strong team player by building organizational networks, engagement and expertise that is shared across projects
Providing daily and monthly reporting information to management on order volumes
Provide consultative services to potential clients and Business Consultants on SMB products and available services
First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
|Date Posted||April 16, 2019|
|Date Closes||May 20, 2019|
|Located In||Atlanta, GA|
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