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Manager, Product Management- Digital Transformation

First Data Jersey City, NJ

Job Description



Position Description Overview

The Product Manager is responsible for conception and management for First Data's application program interfaces (API) services, including product management, product development and business development. The APIs are built on industry standard RESTful architecture and critical to First Data's product strategy and go forward and support for client service integration. The APIs are a solution set that are built at the granular level for both data and service delivery off of our multiple platforms (North America, International). This individual will also oversee the management, marketing and dissemination of the Global Financial Services Developer Portal. The individual will be part of a New Product Development team charged with redefining the Global Financial Solution group's North America and Global solution set for financial institutions.


Job Responsibilities

  • Works independently under minimal supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals
  • Definition of new services to be introduced into First Data's library
  • Management of existing services, including definition and categorization based on service type
  • Sales, marketing and pricing to both business and development teams at clients and third parties
  • Implementation and ongoing client support. There is a significant dependency on the application development and infrastructure partners internally and at clients and this individual would be expected to be highly collaborative and a strong technology partner

Scope of Job


PRODUCT MANAGEMENT: Manage, track and report product performance throughout its lifecycle including product strategy, product planning and issue prioritization. Coordinate product pricing and bundling decisions in concert with cross-functional teams. Coordinate internal product communication and information across product line.


PRODUCT DEVELOPMENT: Define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets. Translate this roadmap into well-defined product requirements, user stories, and acceptance criteria. Communicate and build consensus across multiple departments in creating the product roadmap. Manage product development process inclusive of product commercialization tasks required to bring product to market. Lead peers and dotted line relationships through the project lifecycle to deliver development efforts. Establish and maintain awareness and understanding of customer and market needs.


BUSINESS DEVELOPMENT: Strong client / partner relationships and problem solving skills ability to work together with clients to solve key challenges. Be comfortable with white boarding the next big idea and understanding the underlying API services. Develop business cases to support new product recommendations. Manage issues throughout the product development process including problem identification, root cause analysis, and stakeholder communication. Act as a primary negotiator between internal departments and clients to resolve issues. Work closely with Engineers to rapidly iterate new solutions. Consumer interface in the education and enrollment of customers into the new product programs


Job Requirements

  • Position requires a Bachelor's degree. Technology focused MBA is a strong plus.
  • 3 - 5 years of experience in product managing consumer facing technology implementation and integration (Software, Services, Mobile Apps, E-Commerce, Digital Wallets)
  • Proven track record in defining winning product constructs and delivering a product roadmap

First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law. 

Job Details

Date Posted April 15, 2019
Date Closes May 19, 2019
Requisition 2512160
Located In Jersey city, NJ
SOC Category 00-0000.00

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