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Senior Collector

First Data Marietta, GA

Job Description



About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

Job Responsibilities


This position is responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment. These debt amounts may be larger than those assigned to the Collectors. These debts may have also been through a period of collections efforts by the Collector group. Senior Collectors will be individually assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets. Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals. Collects accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. May utilize credit reports and other skip-tracing information to collect on accounts. Provides daily coverage of all accounts until payment arrangements have been made. Documents all discussions and actions in collections system or database. Complete special projects as assigned.

Scope of Job

Must maintain a collection performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.


Using established procedures and working under general supervision, performs assigns tasks. Able to accept payment arrangements.


Job Requirements


High School Diploma or equivalent. Minimum of 1-3 years collections experience preferred. Strong verbal communication skills must be demonstrated along with a professional telephone manner. Knowledge of applicable regulations preferred. Demonstrated skip tracing skills and ability. Must be highly motivated by individual performance and compensation. Familiar with computer and command of required language(s).


  • Products and Services
  • Customer Service Management
  • Collections
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Financial Recordkeeping
  • Accounts Receivable
  • General Ledger

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted March 25, 2019
Date Closes April 28, 2019
Requisition 2427760
Located In Marietta, GA
SOC Category 00-0000.00