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Senior Processing Specialist

First Data Marietta, GA

Job Description


First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
The primary responsibility of this position is to provide timely responses to written and verbal consumer disputes, inquiries and complaints regarding active collection accounts.  Response to disputes are governed by both the Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).  This position must perform research, conduct investigations and provide support for multiple departments throughout TRS Recovery Services and TeleCheck.
Job Responsibilities
  • Research, evaluate and process disputes, fraud, chargebacks and/or complaints.
  • Create correspondent back to the consumer informing them on the results on their dispute or inquiry.
  • Communicate between multiple teams and relationship managers on various topics.
  • Candidate must have the ability to read and comprehend documents received.
  • Research case and develop resolutions.
  • Reading the documentation provide from the various channels and triaging them to the correct team.
  • Organizing your case load so that all items are done in the correct order and a timely fashion.
Scope of Job
Makes decisions within established guidelines regarding the different work cases and various transactions. Has access to confidential information.
Job Requirements
  • High school diploma or GED
  • Knowledge of banking and association rules and regulations or collection and resolutions.
  • Case management and production skills are extremely desired
  • Strong written communication skills and ability to comprehend associated rules and regulations.
  • Must possess basic typing and arithmetic skills
  • Analytical and research skills
  • Accuracy / Attention to Detail
  • Technical writing
  • Organization
  • Analytical skills
  • Internal Controls
  • General Computer Competencies
First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

Job Details

Date Posted March 15, 2019
Date Closes April 18, 2019
Requisition 2516530
Located In Marietta, GA
SOC Category 00-0000.00

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