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Mainframe Batch Support Operator - Night Shift

First Data Omaha, NE

Job Description



Position Description Overview

The position will support the batch runs for our loan processing system, First Data Education. You will work on a team, performing active support of critical mainframe batch and distributed processing for the platform. You will monitor critical job processing and perform support operations if jobs fail or become delayed; execute and refine checklists, runbooks and processes; liaise with developers on job failures; coordinate conference calls with subject matter experts to resolve broader incidents; directly escalate to platform component owners on process failures; participating in scheduled disaster recovery activities; assist in the Change Management process as necessary; provide timely escalation of complex problems to appropriate level of senior staff

Job Responsibilities & Skills

  • Knowledge and experience with executing mainframe batch jobs utilizing the ESP scheduling application 
  • Monitor and update dashboards with an understanding of service level agreements and escalation 
  • Experience restarting failed mainframe batch jobs 
  • Eagerness to contribute in a team-oriented environment 
  • Ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Good communication (written and oral) and interpersonal skills 
  • Common support activities, running support/incident calls, troubleshooting

Must be a US citizen capable of achieving a government security clearance

Night Shift Work

12 Hour shifts 3 days on/4 days off - 4days on/3days off

First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.


Job Requirements

  • ESP (or similar scheduler), BMC Remedy (or similar), Atlassian tools (JIRA, etc.), Mainframe commands (basic), Job Dependencies & Flow,

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted March 14, 2019
Date Closes April 17, 2019
Requisition 2519480
Located In Omaha, NE
SOC Category 00-0000.00