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Mid Shift Zipsort Supervisor

First Data Omaha, NE

Job Description




As a Zipsort Supervisor, you will:
  • Be responsible for supervision of the Zip Sort operations group
  • Supervise between 20 and 30 Owner Associates. 
  • Oversee team performance to meet or exceed company goals and objectives
  • Manage the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, and honest, direct feedback
  • Monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud
  • Guide and assist operators with system related concerns and questions
  • Direct workflow and implement daily operational strategies
  • Assign, instruct, direct, train and assist employees to support production operation within established work week.
  • Ensure employees are aware of their performance, documents incidents related to performance, performs formal appraisals at appropriate intervals and counsel low performers when necessary.
  • Investigate and initiate corrective action.
  • Maintain time and attendance of all production employees and ensures staffing is adequate and within established guidelines.
  • Other duties as directed.
  • Communicate operational concerns to upper management and implement solutions


  • High school diploma or equivalent 
  • Two to Three years' experience in production environment required
  • One year previous lead/supervisory experience preferred
  • Basic PC skills including knowledge of Excel

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.



First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted February 12, 2019
Date Closes March 18, 2019
Requisition 180000A2
Located In Omaha, NE
SOC Category 00-0000.00