Disputes Processing Specialist

About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

Position Description Overview

• The Dispute Processing Specialist is responsible for a variety of tasks in the department.
• The primary purpose of this position is to assist cardholders with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and /or Reg Z guidelines.
• Primary functions include the evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations.
• This position involves a moderate to high level of complexity. Errors in this position may result in direct monetary impact and financial loss to FDC and the external clients.
• This is an ongoing learning position due to changes with the Associations (Visa, MasterCard, Discover and American Express) regulatory guidelines and client requirements.
• This position requires considerable evaluation, good judgment, time management and decision-making skills.
• Strong verbal and written communication skills are necessary.
• This position involves time sensitive processing of work cases.
• The Dispute Processing Specialist typically works cases that are at the Transaction and/or Account Level throughout the dispute life cycle.
• Responsible for time sensitive processing of dispute and fraud cases based on both banking and  card associations regulatory guidelines along with client requirements. 
• May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
• Professional communication (written and verbal) along with appropriate follow-up with customers and clients.

Job Requirements

• High school diploma required.
• College degree or equivalent experience preferred.
• Minimum two years industry & association experience related to fraud, chargebacks and/or disputes preferred. 
• Knowledge of banking & association rules and regulations preferred.
• Ability to read, write, type, complete basic arithmetic, and multi task required.  
• Experience working in multiple application and dual monitors a must.
• Customer service, analytical and research skills required.
• Accuracy / Attention to Detail.
• Technical Troubleshooting.
• Internal Controls.
• General Computer Competencies.
• Microsoft Office.

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.