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Client Service Executive

First Data Omaha, NE
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Job Description

Description

 

CLIENT SERVICE EXECUTIVE

Omaha, NE 

 

Position Description Overview

As an Account Manager, you will play a vital role within the firm acting as the primary focal point in the service relationship for our clients. You will have the opportunity to manage large and strategically key accounts, providing support on day to day operations and client initiatives.


Job Responsibilities

  • Serve as the client advocate/centerpoint, supporting the client in day to day operational activities and on larger strategic projects.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Measures and tracks key account service metric, looking for opportunities to improve.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships, where possible.
  • Works on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures
  • Maintains accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions
  • Facilitate the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements
  • Participates and leads customer business reviews and/or creating client operational performance reviews
  • Builds and maintaining strong, long-lasting customer relationships.
  • Understands the customer's priorities and objectives, drives projects and serves as a liaison between the customer and internal teams to achieve desired outcomes.
  • Responsible for delighting the client and delivering exceptional client service on a day-to-day basis


About First Data:

First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

 

Job Requirements

  • 4 year college degree or equivalent work experience
  • 5 or more years in the payment processing or financial services industry preferred
  • Previous role(s) in Account Management ,Operations or Client Relationship Management
  • Proficient in Microsoft Office Suite (Word, Excel and PowerPoint)
  • Must have strong written and verbal communication skills with the ability work with and communicate at all levels of the organization.
  • Must be a listener, a presenter and a people person.
  • Must have the ability to work in a fast paced work environment, multi-task, have strong organizational skills and act as a business owner.
  • Must be able to manage multiple clients concurrently and act urgently to meet deadlines
  • Strong collaboration skills to work to get the job done
  • Will be required to work outside of standard business hours as needed


Competencies

  • Relationship Management
  • Cust Sppt Polics,Stnd & Procs
  • Customer Interaction
  • Problem Mgmt Process
  • Account Management
  • Knowledge of Product Line


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


 







Job Details

Date Posted February 2, 2019
Date Closes March 8, 2019
Requisition 2483390
Located In Omaha, NE
SOC Category 00-0000.00

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