Responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment. These debt amounts may be larger than those assigned to the Collectors. These debts may have also been through a period of collections efforts by the Collector group.
Assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets. Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals.
Collecting accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.
Utilizing credit reports and other skip-tracing information to collect on accounts.
Providing daily coverage of all accounts until payment arrangements have been made.
Documenting all discussions and actions in collections system or database.
Completing special projects as assigned.
High school diploma or equivalent
Minimum of 1-3 years collections experience preferred
Strong verbal communication skills must be demonstrated along with a professional telephone manner
Knowledge of applicable regulations preferred
Demonstrated skip tracing skills and ability
Must be highly motivated by individual performance and compensation
Familiar with computers
Command of required language(s).
What we Offer:
Tuition assistance after 90 days
Medical, Dental, and Vision benefits within first 30 days
Retirement benefits including 401(k) and employee stock purchase plan
Work-life balance, including generous time off policies: Up to 17 days of paid time off during first year, plus 9 paid holidays
Industry leading parental leave policy
Career advancement opportunities across all First Data organizations
First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.