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Entry Level Collector

First Data Marietta, GA

Job Description



As a Collector, you will be responsible for:

  • Collecting unpaid consumer debt or 3rd party merchant receivables in a call center environment. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget.
  • Contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
  • Establish rapport in order to overcome objections and negotiate payment of the debt.
  • Documenting all discussions and actions in the collections system or database.
  • Confirming payment arrangements and finalizing call.
  • Working on special projects as assigned.


Job Requirements

  • High School Diploma or equivalent
  • Six months experience in a collection/call center environment or one year customer service experience
  • Strong verbal communication skills must be demonstrated along with a professional telephone manner
  • Knowledge of applicable regulations and previous collection experience preferred
  • Familiar with computers
  • Command of required language(s)

What we Offer:

  • Tuition assistance after 90 days
  • Medical, Dental, and Vision benefits within first 30 days
  • Retirement benefits including 401(k) and employee stock purchase plan
  • Work-life balance, including generous time off policies:  Up to 17 days of paid time off during first year, plus 9 paid holidays
  • Industry leading parental leave policy
  • Career advancement opportunities across all First Data organizations

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted December 20, 2018
Date Closes January 23, 2019
Requisition 2427823
Located In Marietta, GA
SOC Category 00-0000.00