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Production Operator II

First Data Chesapeake, VA

Job Description



About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

Position Description Overview

Operate / monitor equipment process work according to shop paper, department instructions, and/or client expectations to plastic and print mail product for mailing. Use shop paper instructions to pick plastic and paper collateral for jobs to be processed. May includes manually inserting collateral into envelopes, affixing tags to plastic carriers, stuffing mail into expedited mailing packages, feeding and unloading zip sort equipment.  Update information management systems - use PC's to interact with various information management systems for job instructions and to update the status of jobs.  Troubleshoot Problems - resolve issues with unclear instructions from clients and various instruction tools that are used in day to day activities. Identify material issues and escalate as needed. Address quality and productivity issues with team-members and escalate to product owners.  Perform Quality Checks Inspect completed work using appropriate procedures and methods. Verify correct material using detail job instructions. Verify products in accordance with industry standards. Complete a visual inspection on up to 100,000 documents and 40,000 personalized products. Document required quality checks. Participate in problem resolution and root cause analysis. Investigate in client report

Job Responsibilities

  • Operate and monitor equipment to process work according to instructions and/or client expectations. May be required to troubleshoot and resolve minor equipment problems, as well as setup and calibrate equipment per guidelines and/or job specifications. Use instructions to pick materials for jobs to be processed. May include manually inserting documents/forms into envelopes, affixing tags to plastic carriers, stuffing mail into expedited mailing packages, feeding and unloading equipment.

Scope of Job

Works on a variety of routine and non-routine tasks under general supervision in a secure facility. Has access to confidential information.


Resolves most questions/issues independently. Escalates only the most complex issues to higher levels. Makes decisions using pre-established guidelines regarding products meeting quality standards, determining when a service technician is required, and ensuring the correct shipment of accounts.


Job Requirements

  • High school diploma or equivalent. Basic PC skills required. Six months to 1 year previous machine and/or production experience preferred. Ability to function effectively in a team environment.


  • Operational Functions
  • Accuracy / Attention to Detail
  • Quality Management
  • Technical Troubleshooting
  • General Computer Competencies
  • Security Management
  • Premises Security
  • Purchasing Tasks & Activities
  • Supplier Evals & Certificatn

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted December 11, 2018
Date Closes January 14, 2019
Requisition 2461820
Located In Chesapeake, VA
SOC Category 00-0000.00