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Bank Partner Manager

First Data Oxford, MS
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Job Description

Description

 

Bank Partner Manager

Oxford Mississippi

 

About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.


Position Description Overview

Receives and responds (via telephone or email) to bank partner service requests, inquiries and problems in the merchant payments space as it relates to the relationship. Organizes and prioritizes bank partner relationship needs and desires while developing a trustworthy and responsive relationship. Utilizes various databases to manage and resolve partner requests with an explained solution to the partner in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and programs related to the requirements of the position.


Job Responsibilities

  • Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data
  • Defines and/or resolves moderately complex customer problems within the designated product lines
  • Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate
  • Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments
  • Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing
  • Adheres to established policy and procedures


Scope of Job

Moderately complex customer problems; research inquiries and issues.

 


 

Job Requirements

  • High school diploma or equivalent education
  • College degree preferred
  • 1 or more years industry experience in a customer facing role
  • Knowledge of First Data's products, platforms, systems, and operational areas
  • Strong attention to detail
  • Professional written and verbal communication
  • Ability to multi-task
  • Ability to prioritize and maintain an organized work environment

Competencies

  • Working with Microsoft Office
  • Customer Service Management
  • Relationship Management
  • General Computer Competencies
  • Customer Support Policies, Standards & Procedures
  • Customer Interaction
  • Problem Management Process
  • Knowledge of Customer Support Function
  • Knowledge of Product Line


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


 









Job Details

Date Posted December 7, 2018
Date Closes January 10, 2019
Requisition 2446900
Located In Oxford, MS
SOC Category 00-0000.00
Location