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Operations Manager - Job Scheduling (Day Shift)

First Data Omaha, NE
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Job Description

Description

 

Position Description Overview

Manages operational activities including priorities through supervisors. Ensures maximum processing to meet legal and contractual obligations. Minimizes operational expenditures (e.g., CPWUs) in cost centers. Develops, refines and implements policies and procedures to optimize personnel and equipment resources. May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.


Job Responsibilities


As an Operations Manager, you will be responsible for:

  • Managing operational activities including priorities through supervisors.  
  • Ensuring maximum processing to meet legal and contractual obligations. Minimizes operational expenditures (e.g., CPWUs) in cost centers. 
  • Developing, refining and implementing policies and procedures to optimize personnel and equipment resources. 
  • Monitoring systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.


 

Job Requirements

  • Bachelors degree or equivalent work experience required.  
  • 3 to 5 years experience in operations/production environment required.  
  • 2 to 3 years previous supervisory experience required.

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

 

First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

 


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
 






Job Details

Date Posted December 6, 2018
Date Closes January 9, 2019
Requisition 2461183
Located In Omaha, NE
SOC Category 00-0000.00

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