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Customer Engineer

First Data Omaha, NE

Job Description



About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

Job Responsibilities

  • As a Machine Service Technician, you will be responsible for:
  • Emergency repair and ongoing maintenance required to ensure the optimum performance of the user's electronic and hardware systems
  • Completing training on all assigned equipment, including cross-training
  • Responding to customer initiated service calls as directed
  • Troubleshooting and repairing equipment problems with minimal assistance
  • Performing repairs of sub-assemblies
  • Performing preventive maintenance and equipment installation
  • Identifying defective or marginal components
  • Repairing/replacing components
  • Assisting with equipment rebuilds

Scope of Job

Must ensure cost savings initiatives are occurring to reduce the amount of liability in regards to parts costs. This is accomplished through outsourcing initiatives.


Respond to operator placed service calls and effect repairs. Perform preventative maintenance as scheduled.


Job Requirements

  • Associates Degree in Electronics (or equivalent educational background, i.e., military technical schools) required
  • Strong mechanical ability required
  • Able to handle, operate, maintain, manipulate, and adjust, assigned equipment as necessary


  • IT Architecture
  • PC Workstation Software
  • Hardware Infrastructure
  • Telecommunications
  • Wireless Technologies
  • Technical Troubleshooting
  • Customer Sppt Architecture
  • Call Center Technologies

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted December 4, 2018
Date Closes January 7, 2019
Requisition 2461150
Located In Omaha, NE
SOC Category 00-0000.00