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Swing Shift Insert Supervisor

First Data Omaha, NE
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Job Description

Description

 
As an Operations Supervisor, you will be responsible for:
  • The supervision of an operational group
  • Overall team performance to meet or exceed company goals and objectives
  • Managing the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, and honest, direct feedback
  • Full product accountability, including monitoring external defects, incident reports, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate
  • Providing coaching and mentoring for team, driving for operational results
  • Fostering positive relationships with the team and internal departments
  • Ensuring team adheres to established policy and procedures

 


 

 Job Requirements:
  • High school diploma or equivalent
  • Basic PC skills required. 
  • 2 to 3 years experience in production environment required
  • One year previous lead/supervisory experience preferred

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

 

First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

 

 

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

 


Job Details

Date Posted November 22, 2018
Date Closes December 26, 2018
Requisition 1800009M
Located In Omaha, NE
SOC Category 00-0000.00
Location