Position Description Overview
First Data Corporation (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
o Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts.
o The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental objectives.
o Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt.
o Documents all discussions and actions in a tracking system or database.
o Confirms payment arrangements and finalizes call.
o May work on special projects as assigned.
Scope of Job
Must maintain a performance goal as outlined at the beginning of the measurement period.
May be held to additional performance measures.
o High School Diploma or equivalent.
o Minimum of one year customer service experience, preferably in a collection or call center environment.
o Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners.
o Knowledge of applicable regulations preferred.
o Familiar with computer and command of required language(s).
o Must have an excellent work history with a strong record of job stability.
o Products and Services
o Customer Service Management
o Desktop Tools
o Customer Sppt Polics,Stnd & Procs
o Customer Sppt Svc Agreements
o Financial Recordkeeping
o Accounts Receivable
o General Ledger
First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
|Date Posted||November 21, 2018|
|Date Closes||December 25, 2018|
|Located In||Marietta, GA|