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Senior Processing Specialist

First Data Marietta, GA

Job Description



About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

Position Description Overview

The primary responsibility of this position is to provide timely responses to written and verbal consumer, merchant, Regulatory, Better Business Bureau and/or Attorney inquiries, complaints, disputes, requests for validation, cease & desist requests, notification of death, etc. - within Fair Debt Collections Practices Act Guidelines and Fair Credit Reporting Act Guidelines. This position must complete research/investigations and provide support for multiple departments throughout TRS and TeleCheck. Requests for response and research come from Management, other departments, FDC Executive Level, consumers, Attorneys, Better Business Bureau, Regulatory Offices, Attorney General Offices, Legal Department, Security and Consumer Affairs.

Job Responsibilities

  • Responsible for the time sensitive processing of work cases based on both banking and the various credit card associations regulatory guidelines and client requirements. Research and evaluate the work case and process the dispute, fraud, chargebacks and/or complaints. May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.

Scope of Job

Makes decisions within established guidelines regarding the different work cases and various transactions. Has access to confidential information.


Performs duties under moderate supervision with standard procedures referring the most complex issues to higher levels. Must use judgment and make good decisions independently on both defined and undefined areas.


Job Requirements

  • High school diploma or equivalent experience. Minimum two years industry & association experience related to fraud , chargebacks and/or disputes. Knowledge of banking & association rules and regulations. Ability to read, write, type, complete basic arithmetic, and multi task. Customer service, analytical and research skills required.


  • Problem Solving
  • Written Communications
  • Teamwork
  • Accuracy / Attention to Detail
  • Technical Troubleshooting
  • Internal Controls
  • General Computer Competencies

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted November 10, 2018
Date Closes December 14, 2018
Requisition 2435110
Located In Marietta, GA
SOC Category 00-0000.00

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