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Customer Engineer

First Data Omaha, NE
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Job Description

Description

 

About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.


Position Description Overview

Incumbent will perform preventive maintenance, ongoing For best results, clear all formatting from pasted service, and emergency repairs on equipment. content and reformat using text toolbox. Troubleshooting and repairing equipment problems, performing preventive  maintenance, assigned inventory control duties, and routine shop duties. Complete maintenance administrative duties as assigned, and assist in the installation of hardware equipment.


Job Responsibilities

  • Responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user's electronic and hardware systems. Complete training on all assigned equipment, including product cross-training. Respond to customer-initiated service calls as directed. Troubleshoot and repair equipment problems with minimal assistance. Perform repair of sub-assemblies. Perform preventive maintenance and equipment installation. Identify defective or marginal components. Repair/replace components. Assist with equipment rebuilds.


Scope of Job

Must ensure cost savings initiatives are occurring to reduce the amount of liability in regards to parts costs. This is accomplished through outsourcing initiatives.


Autonomy

Respond to operator placed service calls and effect repairs. Perform preventative maintenance as scheduled.


 

Job Requirements

  • Associates Degree in Electronics (or equivalent educational background, i.e., military technical schools) required. Minimum 12 months as Associate Customer Engineer or equivalent work experience required. Strong mechanical ability required. Able to handle, operate, maintain, manipulate, and adjust, assigned equipment as necessary.


Competencies

  • Technical Troubleshooting


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


 










Job Details

Date Posted November 2, 2018
Date Closes December 6, 2018
Requisition 2403390
Located In Omaha, NE
SOC Category 00-0000.00
Location