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Lead Operations

First Data Chesapeake, VA

Job Description



About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company's 22,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.


Job Responsibilities

  • Lead a group by providing assistance with various operational activities.
  • Provide guidance in troubleshooting problems.
  • Resolve client issues and operational concerns, and escalate as needed.
  • Address quality and productivity issues.
  • May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.


Scope of Job

Under general supervision coordinates work of team members. Has access to confidential information. Assist in the training of team members.



Handles most questions and problems independently, including escalated issues. Make decisions regarding products meeting quality standards; the prioritization of work to meet contractual service level agreements; and the resolution of team conflicts.



Job Requirements

  • High school diploma or equivalent. Basic PC skills required.
  • 1 to 2 years previous machine and/or production experience preferred.
  • Ability to function effectively in a team environment which includes flexibility, professionalism, and a willingness to help others.



  • Budgeting
  • Measurement of Effectiveness
  • Quality Management
  • Delegation
  • Internal Controls
  • Fraud Management
  • Budget Management
  • Contracts Management & Admin


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted October 11, 2018
Date Closes November 14, 2018
Requisition 2387550
Located In Chesapeake, VA
SOC Category 00-0000.00