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Assoc Transaction Risk Analyst

First Data Atlanta, GA

Job Description



Position Description Overview


The Associate Transaction Risk Analyst relies on proven research, analytical and data analysis skills, sound judgment, individual problem solving skills, and exceptional customer service to review complex transaction related events to authenticate our client's genuine customers, as well as to identify fraudulent activity. Highly accurate decisions are expected to be made in real-time, using complex data sets, under limited supervision. Applicants must have schedule flexibility, having the ability to work non-traditional shifts as well as some holidays. 

About You: Analytical and logical problem solver with a strong sense of right and wrong. Resourceful when faced with a challenge or obstacle. Independent decision maker with proven customer service skills, and an ability to work as part of a cohesive team with a focus on delivering results. 

About Our Team: High-performing, dynamic, and results-oriented, we provide an industry leading transaction fraud management solution for card-not-present, mobile, and card present merchant clients based on intelligent self-learning algorithms and integrated First Data and third-party services designed to meet the risk management needs of large, medium, and small clients around the world.

Job Responsibilities

  • Identifies unauthorized transaction events in numerous queues from a variety of clients; 
  • Determines if transaction events are fraudulent or are legitimate; 
  • Manages customer experience by identifying risk of queued events and taking necessary action; 
  • Manages SLA's for personal performance and overall fraud and false positive rates through effective management of transactional activity; 
  • Meets or exceeds established service level agreements. Links fraudulent events or accounts with unidentified related events or accounts to prevent further losses; 
  • As directed, conducts analysis of client's portfolio to identify fraud rings, schemes, and fraud patterns which may have gone undetected. Provides reporting on these emerging fraudulent threats and vulnerabilities and assists to improve fraud detection accuracy;
  • As directed, assists in monitoring predictive model effectiveness; 
  • As directed, executes standardized or ad-hoc queries or reporting and analysis. Collaboratively contributes to the effectiveness of the team in the standard operation of the business as well as when solving problems and issues; 
  • Is proactive in the identification of bugs, predictive modeling or rule abnormalities and operational problems; 
  • May assist with or perform special projects, as requested.

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking.


Job Requirements

  • Strong analytical skills, with the ability to recognize complex data patterns and associations; 
  • Proven ability to excel in a fast paced environment, with confidence making instinctual decisions with minimal supervision; 
  • Expert working knowledge of internet search techniques, MS Office with an emphasis on Excel, and overall PC skills; 
  • Working knowledge of the payments industry, ideally with a focus on risk management; 
  • Excellent written and verbal communication skills; 
  • Experience providing a high level of customer service; Proven ability to safeguard confidential Personally Identifiable Information and abide strictly to First Data data protection policies; 
  • Demonstrated positive team player with results oriented attitude; 
  • Flexibility to work various shifts and schedules, including nights, weekends, and some holidays. 

Preferred but Not Required 

  • Bachelor's degree in a related field, or an equivalent combination of experience and education; 
  • Working knowledge of data modeling, data management techniques and technologies; 
  • Knowledge of B2C transaction fraud management solutions; 
  • Foreign language fluency; 
  • CFE

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted August 17, 2018
Date Closes September 20, 2018
Requisition 2324961
Located In Atlanta, GA
SOC Category 00-0000.00

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