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Disaster Recovery / Business Continuity / Incident Management

First Data Omaha, NE

Job Description



Incident Manager Description Overview


This position is to support the Electronic Federal Tax Payment System (EFTPS) and has direct contact with the Federal Government including Fiscal Service, IRS, and the Treasury. This position is to back-up the Director of Incident Management for the program. This includes concise written and verbal communications, Supporting Business Continuity Planning (BCP) and Disaster Recovery (DR). Client communications are critical to this position and requires the ability to work independently. This position works in a program wide Incident Manager capacity where written communications are sent directly to the client (partnering bank and the Federal Government).


 The hours of work must be onsite and would entail working 12.5 hour shifts from 8:00a - 8:30 PM Wednesday - Saturday, one week; then alternating with the following week  from 8:00a - 8:30p Thursday - Saturday. Occasional on-call support will be required. Being EFTPS, this person must be able to pass a C2 Security clearance.

Job Responsibilities

  • The primary purpose of the Incident Manager role is to ensure that impacting incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service.
  • The Incident Manager is expected to work with their immediate teams and stakeholders to successfully manage major incidents and ultimately drive down the number and frequency of incidents and improve service recovery times. Leads bridge calls for incidents flagged for impact.
  • Also directly responsible for the Business Continuity Plan and Crisis Management within the program.

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking.


Job Requirements

  • 6+ years of related technical and business experience. 
  • Experience managing multi-platform and client-impacting issues.
  • Bachelor's Degree or equivalent work experience and/or applicable certifications. 
  • Requires strong knowledge of industry supported. 
  • Translates the IT strategy into action. 
  • Require expert knowledge of business operations, policies and practices.

Job Preferences

  • Professional certification such as a Master Business Continuity Professional (MBCP), Certified Business Continuity Professional (CBCP) or an Associate Business Continuity Professional (ABCP).
  • Previous experience in Crisis Management as part of Business Continuity Planning.

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted August 11, 2018
Date Closes September 14, 2018
Requisition 2354950
Located In Omaha, NE
SOC Category 00-0000.00