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Senior Collector

First Data Marietta, GA

Job Description



First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking

Job Responsibilities

  • As a Senior Collector, you will be:
  • Responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment. These debt amounts may be larger than those assigned to the Collectors. These debts may have also been through a period of collections efforts by the Collector group.
  • Assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets. Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals.
  • Collecting accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.
  • Utilizing credit reports and other skip-tracing information to collect on accounts.
  • Providing daily coverage of all accounts until payment arrangements have been made.
  • Documenting all discussions and actions in collections system or database.
  • Completing special projects as assigned.

Scope of Job

Must maintain a collection performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.


Using established procedures and working under general supervision, performs assigns tasks. Able to accept payment arrangements.


Job Requirements

  • High school diploma or equivalent
  • Minimum of 1-3 years collections experience preferred
  • Strong verbal communication skills must be demonstrated along with a professional telephone manner
  • Knowledge of applicable regulations preferred
  • Demonstrated skip tracing skills and ability
  • Must be highly motivated by individual performance and compensation
  • Familiar with computers
  • Command of required language(s).


  • Products and Services
  • Customer Service Management
  • Collections
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Financial Recordkeeping
  • Accounts Receivable
  • General Ledger

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted July 10, 2018
Date Closes August 13, 2018
Requisition 2366760
Located In Marietta, GA
SOC Category 00-0000.00