EMPLOYER: First Data Merchant Services, LLC
TITLE: Production Support Engineer I
LOCATION: Hunt Valley, MD
DUTIES: Provide production support for North Front End Applications running on AIX 5.3. and 7.1. Develop C programs, UNIX Shell, and PERL scripts for monitoring and reporting. Provide Technical and Domain assistance on North Front End Applications during outages. Manage all PROD servers with the latest code changes. Work more independently with IT Functional units and business units. Recommend strategies for improving system applications. Perform all tasks specific to and supporting production applications using UNIX, SQL, and vi editing tool. Report any bugs to the Development team. Track all reported issues and ensure they have been fixed in upcoming change release. Create reports using SPLUNK. Provide guidance for new merchants going live with the latest software applications. Provide financial transactions processing domain assistance. Complete tasks such as implementing Change Records and analyzing Incident Records within SLAs. Schedule and maintain the Automated Scripts for batch processing in AIX production. Analyze Trace data from production severs and provide information necessary to fix data issues. Schedule automated scripts to be executed with Cron scheduling software. Use Service Desk to facilitate service requests.