First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
Position Description Overview
The Global Digital Content Manager is a member of First Data's Digital Marketing team, supporting the global marketing organization with the strategy of digital content, engagement and conversions for the First Data and Clover brands, as well as our other brands, which include Star Debit Network, Money Network, Sam's Club Merchant Services, and various co-branded programs. The ideal candidate will be a strategic partner, reporting to the Director, Global Content Strategy. The Global Digital Content Manager role is responsible for helping develop, articulate, communicate, and implement the standards that ensure we provide an excellent customer experience as well as ensuring we meet our standards across our e-commerce and marketing platforms. The position is accountable for analyzing our current content, identifying gaps, making recommendations to bridge those gaps, and drive the implementation process. The ideal candidate will manage content and updates to international web properties, including the corporate Internet site, which serves as a primary lead generation and communications tool for First Data and its business units.
Scope of Job
The position develops budgets and is responsible for metrics to measure the success of his/her area of responsibility. This position will be expected to stay on budget with all deliverables and meet established deadlines.
The candidate will also consult in placing new product and business content that fits within the site strategy and information architecture. You must be a knowledgeable practitioner of Web site usability best practices, html, and graphic creation and have an international perspective. The candidate does not have to be a true IT manager, however strong technical skills, html and a thorough understanding of web site development life cycle and best practices are required. The candidate must also have a strong understanding of digital content publishing.
First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.