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First Data Marietta, GA

Job Description



First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking

Job Responsibilities

  • This position is responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call center environment. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget. Contacts the proper party (manually or via automatic dialing system), describes the debt and solicits payment arrangements for the account in compliance with applicable regulations and established policy and procedures. Establishes rapport in order to overcome objections and negotiate payment of the debt. Documents all discussions and actions in the collections system or database. Confirms payment arrangements and finalizes call. May work on special projects as assigned.

Scope of Job

Must maintain a collection performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.


Using established procedures and working under immediate supervision, performs assigns tasks. Able to accept payment arrangements.


Job Requirements

  • High School Diploma or equivalent. Six months experience in a collection/call center environment or one year customer service experience. Strong verbal communication skills must be demonstrated along with a professional telephone manner. Knowledge of applicable regulations and previous collection experience preferred. Familiar with computer and command of required language(s).


  • Products and Services
  • Customer Service Management
  • Collections
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Financial Recordkeeping
  • Accounts Receivable
  • General Ledger

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted July 6, 2018
Date Closes August 9, 2018
Requisition 2321340
Located In Marietta, GA
SOC Category 00-0000.00