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Transaction Risk Portfolio Mgr

First Data Atlanta, GA

Job Description


Position Description Overview
The Transaction Risk Portfolio Manager relies on proven research, analytical and data analysis skills, sound judgment, individual problem solving skills, along with exceptional customer service to increase sustainable proven value for a portfolio that produces up to $4 million in annual revenue for Fraud Detect, a new and rapidly growing First Data product.
Fraud Detect is a comprehensive, state-of-the-art fraud prevention solution with real-time fraud scoring and machine learning capabilities designed to reduce losses due to fraud for large and small CNP/mobile businesses around the world. Fraud Detect also offers a suite of Managed and Professional services provided by a team of expert transaction risk analysts.
The Transaction Risk Portfolio Manager reports to the Director, Fraud Detect Managed & Professional Services.
Job Responsibilities
  • Manages the Fraud Detect relationship for large and small national accounts within the QSR, Petrol, Retail, Travel, or other industries. Creates an infrastructure of reporting tools or databases to enhance accessibility and understanding of the data necessary to manage fraud programs.  Executes and follows through on the implementation and maintenance of such tools. 
  • Monitors and reports key metrics including fraud chargeback rates, false positives, negatively impacted customers, and general product and/or services performance.  Provides customer training and post-implementation support, with ongoing fraud strategizing for all accounts within their portfolio.  Hosts merchant œhealth checks on a routine basis and provides industry expertise and insight to maintaining a strong fraud solution.  Partners with internal and external partners while communicating changes to product and fraud strategy.
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data Network and Security Solutions provide a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking.
Job Requirements
  • 4 year degree required, MBA preferred; 5+ years' experience in leading customer-facing organizations;  2+ years' experience fraud/risk management;  Ideally combined background of customer success and fraud experience;  Ability to manage influence through persuasion and relationship building;  Strong empathy for customers and passion for driving results;  Understanding of value drivers in recurring revenue business models;  Demonstrated ability gathering data from interactions and implementing processes to position product and services in a proactive and effective stance;  Analytical and process-oriented mindset, highly organized;  Demonstrated desire for continuous learning and improvement;  Enthusiastic and creative contributor with the ability to inspire others;  Excellent communication and presentation skills;  QSR, Petrol, Retail, Travel, Luxury, or other industry experience preferred.
  • Must work with little supervision.  The position will work on self-directed and leader-directed inquiries. Significant changes to existing risk programs will be approved by management. The position may communicate autonomously to sales and service groups at the director and vice president levels. Additionally, position will directly communicate with external customers.  This position has no supervisory responsibilities. Some travel may be required.

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted June 29, 2018
Date Closes August 2, 2018
Requisition 2335921
Located In Atlanta, GA
SOC Category 00-0000.00