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Contact Center Tech Spec

First Data Marietta, GA
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data Global Business Solutions (GBS) provides our millions of business clients around the world, large and small, with a broad range of commerce-enabling solutions to help them more effectively manage, market and grow their businesses. GBS solutions include acquiring, eCommerce, mobile commerce, marketing, analytics, and next-generation commerce innovations, including mobile payment services, webstore-in-a-box solutions and Clover, our cloud-based point-of-sale operating system that includes a marketplace for proprietary and third-party business apps.


Job Responsibilities

  • Typically supports application, IT hardware and software products.  Diagnoses and resolves problems using documented procedures and checklists.  Handles problem recognition, research, isolation and resolution steps.  May require follow-up but is capable of handling most issues without escalation to a higher level of expertise.  Support is related to external clients.  Requires extensive knowledge of the organization, products, and/or services.


Scope of Job

Responds to inquiries of a technical or complex nature, which are non-routine and require deviation from standard screens, scripts and procedures requiring independent thinking.


Autonomy

Functions somewhat independently, under general direction.


 

Job Requirements

  • Typically requires a high school education or equivalent and one to three years experience as a Assoc Contact Center Technical Specialist.


Competencies

  • Application Maintenance
  • Software Installation & Suppt
  • Hardware Infrastructure
  • Technical Troubleshooting
  • Help Desk
  • General Computer Competencies
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Svc Request Mgmt Process
  • Knowledge of CSppt Function


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


 










Job Details

Date Posted May 10, 2018
Date Closes June 13, 2018
Requisition 2323590
Located In Marietta, GA
SOC Category 00-0000.00
Location