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Senior Project Manager

First Data Atlanta, GA

Job Description



Position Description Overview

The Security and Fraud team is a SaaS business with a portfolio of security and fraud solutions for merchants and issuer banks using First Data's payment processing platforms. The Security and Fraud Customer Success team is focused on providing a world class, end to end, experience for merchants and issuer banks that process their payments with First Data and rely on our security and fraud solutions to protect them and their customer from data breaches. Customer Success supports merchant and issuers to integrate to First Data technologies and then through their entire relationship with First Data ensuring minimal churn and maximized life time value.

First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking.
Job Responsibilities
  • Primary function of a Project Manager (SPM) is to be the principal interface with the customer throughout the project lifecycle with full accountability for the successful outcome. A SPM will deliver a portfolio of projects ranging from medium to high in complexity. With a passion for Customer Success a SPM must possess expert knowledge to identify opportunities for change and the ability to convey the need for change. They must continually seek and capitalize upon opportunities to increase Customer satisfaction and deepen Customer relationships. As a the Senior project manager you will also be responsible for setting an example of expectations in terms of protocol and processes for the rest of the project managers.
  • Review customer contracts and understand commercial and technical goals of the deal. To provide a key interface to the customer during the project lifecycle, ensure that the business requirements are being met. Minimizes exposure and risk across multiple projects by confronting issues openly and quickly. Plan, manage and control project schedules and to oversee the completion of deliverables to the schedule. Monitoring and reporting progress to ensure that projects are delivering key milestones to target timescales. Management of the resource pool allocated to the project. Recommend opportunities for the improvement of current and/or planned projects to add to the value of the Partner.

Job Requirements
  • Requires at least 3 years' experience in a Project Management role managing a portfolio of projects, ideally with management / team leadership experience. Requires at least 3 years' experience in technology / SaaS industry, ideally with strong experience of payment processing or security and fraud software or processes. Accreditation in, or demonstrable understanding of, a recognized project management methodology such as PRINCE2. Experience of having worked in both start-up and large enterprise companies is an advantage. Possesses a thorough understanding of our methodologies, technologies and capabilities
  • Travel expectations up to 30%.
Preferred Qualifications
  • Ability to communicate at a for target audience/stakeholders at appropriate level of detail. Exceptional interpersonal skills, including teamwork, facilitation and negotiation. Ability to manage project discovery phase, liaising with clients and users, facilitating workshops and documenting user requirements. Ability to scope, plan and budget projects, incorporating crucial details such as risk management and return on investment. Focused on Customer success in project delivery and technology adoption and retention. Establish and maintain a high level of Customer confidence and trust. Excellent written and verbal communication skills. Builds expert knowledge in our industry and conveys knowledge to others. Helps to determine new, creative ways to employ teams on projects and distribute responsibilities. Works across practice to share lessons learned and best practices. Effective at driving short-term actions that are consistent with long-term goals. Energetic self-starter with strong commercial awareness.

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted April 7, 2018
Date Closes May 11, 2018
Requisition 2308630
Located In Atlanta, GA
SOC Category 00-0000.00

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