Position Description Overview
The Security and Fraud team is a SaaS business with a portfolio of security and fraud solutions for merchants and issuer banks using First Data's payment processing platforms. The Security and Fraud Customer Success team is focused on providing a world class, end to end, experience for merchants and issuer banks that process their payments with First Data and rely on our security and fraud solutions to protect them and their customer from data breaches. Customer Success supports merchant and issuers to integrate to First Data technologies and then through their entire relationship with First Data ensuring minimal churn and maximized life time value.
First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking.
- Primary function of a Project Manager (SPM) is to be the principal interface with the customer throughout the project lifecycle with full accountability for the successful outcome. A SPM will deliver a portfolio of projects ranging from medium to high in complexity. With a passion for Customer Success a SPM must possess expert knowledge to identify opportunities for change and the ability to convey the need for change. They must continually seek and capitalize upon opportunities to increase Customer satisfaction and deepen Customer relationships. As a the Senior project manager you will also be responsible for setting an example of expectations in terms of protocol and processes for the rest of the project managers.
- Review customer contracts and understand commercial and technical goals of the deal. To provide a key interface to the customer during the project lifecycle, ensure that the business requirements are being met. Minimizes exposure and risk across multiple projects by confronting issues openly and quickly. Plan, manage and control project schedules and to oversee the completion of deliverables to the schedule. Monitoring and reporting progress to ensure that projects are delivering key milestones to target timescales. Management of the resource pool allocated to the project. Recommend opportunities for the improvement of current and/or planned projects to add to the value of the Partner.