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Manager HR Workforce Reporting Analytics

First Data New York, NY

Job Description



First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data's Shared Services organization, which includes the Human Resources, Finance, Legal, Marketing, Communications, Finance, Strategy, Compliance, Legal, Security, Sourcing, and Properties functions, supports our mission to drive our clients' success with industry-leading solutions, consultative advice and service. The Shared Services teams align with our customer-facing teams in a model that drives consistency, yet also provides the flexibility needed to meet unit-specific goals. Our Shared Services employees bring the domain expertise that helps First Data retain and grow our base of owner-associates, drive profitable growth, navigate complex channel partnerships, and build First Data's brand equity.

Position Description Overview

  • The HR Workforce Analytics group is looking for a technical, ambitious and innovative individual to join its team! With People being one of First Data's most important assets, the team's mission is centered on providing actionable insights to clients in order to make intelligent business decisions regarding its 24,000+ Global Workforce. 
  • The support this team provides is critical in decision-making and aids in the advancement of key initiatives/strategies. 
  • This individual will provide support helping to query, audit and prepare data for standard weekly/ monthly HR analytics packages, as well as completing ad-hoc requests and projects as needed for the clients. 
  • In this position, this individual will have exposure to critical focus areas within our Enterprise Reporting, creating a great foundation to learn and grow; developing a more specialized skill set over time. 
  • Engage in cross-functional collaboration and project-based work
  • Candidates will leverage various business information tools and must have a working knowledge of advanced reporting environments. 
  • Key responsibilities include:
  • Analysis and reporting of headcount activity - hiring/ attrition trends and forecasting Analysis of key HR initiatives including Diversity, Talent Management, Internal Mobility and Compensation

Job Responsibilities

  • Candidates must possess the following: 
  • Strong aptitude for working with data 
  • Ability to tell a story with data taking raw data from multiple HR sources in Excel and transforming it into presentable information (Excel and PPT summaries/ dashboards) 
  • Keen ability to communicate and understand his/her audience 
  • Comfortable manipulating data in MS Excel and conducting root cause analysis 
  • Business intelligence and curiosity

Scope of Job

Candidates will leverage various business information tools and must have a working knowledge of HR systems and advanced reporting environments. Key responsibilities include:

  • Analysis and reporting of headcount activity on an ongoing bases - hiring/ attrition trends and headcount forecasting 
  • Hiring and Recruiting metrics sourced from Talent Acquisition system 
  • Analysis in support of key HR initiatives including Diversity, Talent Management, Internal Mobility, Employee Relations and Compensation 
  • Establishing knowledge and partnerships with various functions including Finance, Talent Acquisition, HR Generalists and business leaders


Job Requirements

  • Bachelor's degree or higher in Business, Finance, Human Resources or related concentration. Masters degree is a plus.
  • Between 2-7 years of experience in developing and delivering end user reporting/ analytics and experience in a client-facing role 
  • Knowledge of HRIS systems (PeopleSoft and Taleo a plus) 
  • Proficient in data reporting tools 
  • Advanced MS PowerPoint and MS Excel (Pivot tables, lookup functions, count/sumifs, advanced formulas and charting) 
  • Ability to identify problems through financial, statistical and logic-based analysis 
  • Excellent analytical skills with a strong working knowledge of problem solving, root cause analysis and associated solutions implementation 
  • Ability to create and track effective metrics 
  • Ability to work independently while also being able to work in a cross-cultural team 
  • Strong facilitation, oral and written communication skills 
  • Experienced in presenting findings and recommendations to key executives 
  • Ability to quickly learn and synthesize new technologies with existing technologies 
  • Ability to handle multiple priorities and to meet strict deadlines


  • Working with Microsoft Office
  • Flexibility and Adaptability
  • Database Development Tools
  • Information Management
  • Data Warehousing
  • Obj Relational Dbase Systems
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Statistic Analysis & Measure
  • Financial Reporting
  • HR: Trends and Direction
  • HR Planning & Development
  • HRIS Systems

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted March 24, 2018
Date Closes April 27, 2018
Requisition 2209740
Located In New york, NY
SOC Category 00-0000.00