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Production Support Engineer II

First Data Atlanta, GA

Job Description



First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data's Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security

First data is looking for a Production Support Engineer for a full-time role.


Job Responsibilities

  • Typically assigned to more complex platform systems.
  • Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available. Creates job set-ups.
  • Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation.
  • Trouble shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures. May design, code, benchmark test, debug and document programs.
  • Applications generally involve utility programs, job control language, macros, subroutines and other control modules. Performs impact analysis to output data processing based on user and client requirements.
  • Analyzes documentation supporting changes in a complex production environment.
  • Will communicate status of operations to allow for immediate response to service disruptions. Serves as an escalation point for more complex issues. Performs additional job duties as required.

Scope of Job

Lead complex business projects and issues. Provides coaching and mentoring to less experienced engineers across multiple business and technical functions.


Works independently


Job Requirements

  • 8+ yrs of related IT experience. Bachelor's Degree or equivalent work experience and appropriate certificates. Has expert knowledge in functions they support.

  • Expert knowledge in multiple languages, operating systems and tools. Strong understanding of complex business processes/functions.


  • Operational Functions

First Data is an Affirmative Action Equal Opportunity

Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted March 14, 2018
Date Closes April 17, 2018
Requisition 2245710
Located In Atlanta, GA
SOC Category 00-0000.00

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