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Program Manager

First Data Omaha, NE
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.


Position Description Overview

Understand the First Data fulfillment program offering for gift cards so that can assist with selling of the program along with implementing new clients to the program and managing existing clients enrolled. Serve as escalation point for any issues related to the program and work to resolve with clients, suppliers and internal areas.


Job Responsibilities

  • Obtain client program requirements for managing Business to Business (B2B), Business to Consumer (B2C) and inventory management fulfillment for gift card programs. Obtain full requirements, provide the fulfillment solution that meets client need and provide pricing to client Must ne able to clearly communicate our processes, requirements and pricing via email, conference calls and statements of work .


Scope of Job

Provide support required to sell potential clients on the fulfillment services First Data offers along with implementing and continued management for existing clients enrolled in the fulfillment program. Resolve issues with clients and vendor as issues arise.


 

Job Requirements

  • Minimum 2 year business degree or equivalent preferred. Must have strong verbal, written and presentation skills. Position requires intermediate skill level in Microsoft Word, Excel and PowerPoint. Must be able to balance needs of the customer with needs of First Data. Supply chain management experience preferred.


Competencies

  • Operational Functions
  • Products and Services
  • Industry Knowledge
  • Working with Microsoft Office
  • Flexibility and Adaptability
  • Problem Solving
  • Effective Communications
  • Customer Service Management
  • Project Management


Degrees

  • Bachelor of Business Admin


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


 











Job Details

Date Posted January 12, 2018
Date Closes February 15, 2018
Requisition 2251170
Located In Omaha, NE
SOC Category 00-0000.00

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