Back to Search New Search

Risk and Control Analyst

First Data Atlanta, GA

Job Description



First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

Position Description Overview

This Risk & Controls Analyst position supports applicable business units by managing risk processes, projects, or programs. This position performs in-depth and more complex research, fact gathering and analysis. The Analyst will be routinely involved in addressing risk, licensing, business and reporting matters. The position has a key and substantial role in managing internal document production in response to examinations by business unit regulatory authorities. The Analyst should have the ability to independently assess routine as well as non-routine business unit issues and determine if and when to escalate to management, the appropriate legal counsel and/or business unit personnel. Finally, the Analyst will identify, research, analyze and write business requirements to ensure client and market needs are met. This includes working closely with clients and internal departments to clearly understand and address business problems and issues. Responsible for delivery of projects. This includes completion and approval of testing, user documentation, and blended learning plans.

Job Responsibilities

  • Manage and mitigate risk for the business unit on a day-to-day basis
  • Support governance reporting
  • Support Third-Party Vendor Risk Management
  • Establish and manage internal controls (measures) and quality assurance
  • Support Risk and Control Self Assessments (RCSAs)
  • Design, implement, and maintain controls
  • Develop and manage standards, guidelines, processes and procedures
  • Train personnel for business unit-specific operational and compliance procedures


Job Requirements

  • May, with little guidance, address inquiries or resolve complaints that commit the company financially or otherwise bind the company in significant matters.
  • Problem identification.
  • Understand current business procedures, problems with those current procedures, and possible solutions that use current modeling technology.
  • Data gathering and exploration, research into current industry trends, and what competitors might be doing.


  • Associate of Business Admin

First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


Job Details

Date Posted January 12, 2018
Date Closes February 15, 2018
Requisition 2243591
Located In Atlanta, GA
SOC Category 00-0000.00

This job is related other jobs in these career categories