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Production Support Engineer I

First Data Marietta, GA
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security


Job Responsibilities

  • Production Support of complex platform systems.
  • Provides software configuration management in the realm of change deployment, change execution, job scheduling, release management, and release implementation.
  • Troubleshoots and restores service to multiple applications, Networks and system using industry accepted techniques and procedures.
  • Performs impact analysis to output data processing based on user and client requirements.
  • Analyzes documentation supporting changes in a complex production environment.
  • Will communicate status of operations to allow for immediate response to service disruptions.
  • Serves as an escalation point for more complex issues.
  • Performs additional job duties as required.
 

Job Requirements

  • 4+ yrs of related IT experience.
  • Bachelor's Degree or equivalent work experience and appropriate certificates.
  • Strong understanding of complex business processes/functions.
  • Strong experience in problem and change management reporting and processes 
  • Experience in working with technical data and understanding complex technical terminology. 
  • Able to produce statistical data/charts/graphs 
  • Excellent verbal, written and executive level presentation skills 
  • Proven problem solving skills from problem assessment to solution selection 
  • Ability to identify alternatives and make contingency plans 
  • Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities 
  • Proven ability to thrive in a fast paced, dynamic environment 
  • Ability to handle multiple projects and assignments 
  • Ability to demonstrate critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items. 
  • Proficient in Linux
  • Proficient in SQL queries. 
  • General experience with Apache and JBoss
  • General experience with networking
  • Experience with Cloud platforms preferred
  • Experience with Splunk and App Dynamics preferred 

 

Competencies

  • Operational Functions
  • Software Support
  • Technical Troubleshooting


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


 






Job Details

Date Posted January 6, 2018
Date Closes February 9, 2018
Requisition 2238961
Located In Marietta, GA
SOC Category 00-0000.00

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