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Assoc Transaction Risk Analyst

First Data San Diego, CA

Job Description



First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking

Position Description Overview

The Associate Transaction Risk Analyst will report into the fraud team and be responsible for fraud related account and transaction reviews, trend analysis, and supporting initiatives to improve the safety of transacting on our platform as well as helping us innovate our overall fraud prevention strategy. The Analyst will also be working closely with other departments to troubleshoot and resolve payments and fraud issues.

Job Responsibilities

  • Verify account activity and take appropriate action to minimize potential fraud loss as well as customer dissatisfaction
  • Maintain fraud analysis models to improve efficiency and effectiveness of company systems
  • Determine existing fraud trends by analyzing accounts and transaction patterns
  • Identify system improvements and recommend anti-fraud changes to prevent fraudulent activities
  • Recommend new software tools used for fraud detection, prevention and reporting activities
  • Work with fraud and payments team and chargeback analyst on miscellaneous tasks as needed
  • Assist with handling unauthorized use inbound calls and emails
  • Assist with identifying fraud trends and recommending rule and process changes
  • Manage day-to-day fraud and payments issues by contacting customers, financial institutions and 3rd party partners
  • Liaise with Customer Support on fraud and payments related issues
  • Raise fraud awareness and education throughout the Company, with an emphasis on efficiency and loss prevention
  • Monitor real time queues and identify high risk transactions such as account take over, friendly fraud, ID fraud and similar other risks.
  • Interact with banks and customers to validate information and to confirm or cancel authorizations


Job Requirements

  • High School diploma or equivalent
  • Maintain confidentiality and demonstrate discretion in relation to user data and investigations
  • Ability to perform job duties outside of normal business hours including nights and weekends
  • 2+ years of experience in risk management or prevention related field
  • Ability to recognize fraud, troubleshoot resolutions, and maintain confidentiality
  • Understanding of chargebacks process
  • Superior written and oral communication skills
  • Strong attention to detail and critical thinking
  • Some customer service skill is a plus
  • Passion for problem-solving, flexibility, comfort with ambiguity, and creativity
  • High energy, positive attitude, and a desire to work in a fast-paced environment

First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


Job Details

Date Posted December 8, 2017
Date Closes January 11, 2018
Requisition 2141960
Located In San diego, CA
SOC Category 00-0000.00

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