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Supervisor Collections

First Data Marietta, GA
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking


Job Responsibilities

  • Assist in managing day to day operations of a collections call center environment. Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget. Interface with varying levels of management, customers and staff. Support of 15-25 collectors, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity. Identify problems or issues in processes an implement solutions bringing bottom line results. Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment. Work in a team environment. 


Scope of Job

Demonstrated oral and written communication skills are required. Personal computer experience is required. Uses computerized system for documentation,tracking performance, data gathering and/or troubleshooting. Using established procedures and working under limited to no direct supervision. Requires extensive coaching/developing skills and knowledge of company, products, and/or services.


Autonomy

Performs work that is varied and that may be somewhat difficult in character. Involves a high level of responsibility. Depending on tenure/previous managerial experience, expectation is that regular job tasks are performed with little direction/supervision. Strategic thinking, high level evaluation, originality or ingenuity is required.


 

Job Requirements

  • 2 year college degree or equivalent experience recommended. Proven supervisory and/or management experience is required, preferably in collections.


Competencies

  • Products and Services
  • Coaching
  • Customer Service Management
  • Staffing, Hiring, Selection
  • Collections
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Financial Analysis
  • Financial Recordkeeping
  • Budget Management


First Data is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.


 










Job Details

Date Posted December 6, 2017
Date Closes January 9, 2018
Requisition 2229610
Located In Marietta, GA
SOC Category 00-0000.00
Location