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Contact Center Rep

First Data Coral Springs, FL
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.


Job Responsibilities

Looking to start or continue your career? Come join the First Data team!
 
We have a variety of Customer Service positions available.  If you are looking:
  • For somewhere that you can take pride in servicing your customer
  • To belong to a large organization with great local presence and the feeling of ˜family'
  • For opportunities to earn more than just your base salary through various incentive and recognition programs
  • For support in advancing and growing your career
 
¦ then look no further!  Apply today.
 
Our Customer Service incumbents:
  • Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to: financial statements, credit card processing or related inquiries
  • Investigate and problem solve possible fraudulent behavior
  • Assist with and support the launch of new products or services
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Use automated information systems to analyze the customer's situation
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  • Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business


Scope of Job

The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to managerial team when necessary. Our Call Center Representatives are the first point of contact, so we are interested in individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. First Data offers many services and products to our merchants. In this position, The Customer Representative is responsible for resolving inquiries regarding our clients pre-paid cards in reference to billing questions, account balance and any other inquiries regardind the customers pre-paid card. Therefore, the ideal candidate will have a customer service background at a call center and will be able to multi-task when talking to our clients to navigate various screens and type. Candidates interested must be flexible to work 1st, 2nd, 3rd shifts including weekends. Bilingual candidates in Spanish is a plus. This position is full time with a competitive benefits package.


Skills and Experience

Required:
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and overtime when needed
  • Possess a strong work ethic and team player mentality
  • Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
  • 1+ years in a service oriented capacity
 
Preferred:
  • Experience in a Call Center or other high-volume service center
  • Familiarity with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.
  • Some experience with multiline telephones and online noting systems
 
 


 

Job Requirements

  • Typically requires a high school education or equivalent
  • One to three years of experience, preferably contact center or customer service experience.


Competencies

  • Accuracy / Attention to Detail
  • Customer Service Management
  • General Computer Competencies
  • Cust Sppt Polics,Stnd & Procs
  • Cust Sppt Svc Agreements
  • Problem Mgmt Process
  • Svc Request Mgmt Process
  • Customer Support Systems

 

 
Why chose First Data?
 
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


 

Job Details

Date Posted October 10, 2017
Date Closes November 13, 2017
Requisition 1029360
Located In Coral springs, FL
SOC Category 00-0000.00
Location