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Associate Contact Center Tech Specialist- Merchant Activation

First Data Hagerstown, MD
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Job Description

Description

 
Looking to start or continue your career? Come join the First Data team!
 
We have a variety of Technical Support positions available.  If you are looking:
  • For somewhere that you can take pride in servicing your customer
  • To belong to a large organization with great local presence and the feeling of ˜family'
  • For opportunities to earn more than just your base salary through various incentive and recognition programs
  • For support in advancing and growing your career
 
¦ then look no further!  Apply today.
 
Our Technical Customer Service incumbents typically:
  • Respond to inbound calls related to application, IT hardware and software products (may include POS terminals) or related inquiries
  • Diagnoses and resolves problems using documented procedures and checklists 
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  • Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business
 
Skills and Experience
Required:
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and overtime when needed
  • Possess a strong work ethic and team player mentality
  • Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
  • Knowledge of technical support issues related to Internet connectivity and troubleshooting experience
  • 1+ years in a service oriented capacity
 
Preferred:
  • Experience in a Technical Support role or similar high-volume service center
  • Familiarity with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.
  • Some experience with multiline telephones and online noting systems
  • Associate's Degree or higher in Information Technology or related field
 
Why chose First Data?
 
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
 
First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/ LGBT)
 

Job Details

Date Posted October 7, 2017
Date Closes November 10, 2017
Requisition 1029390
Located In Hagerstown, MD
SOC Category 00-0000.00
Location