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Implementation Advisor

First Data Omaha, NE
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security


Job Responsibilities

  • Manages client implementations, projects and conversions for large/technical custom implementations. May be responsible for driving complex, high priority implementations, conversions, projects or component phases of larger programs. Develops, coordinates, and executes project plans, task schedules and resource activities to ensure on-time and effective project delivery. Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. Interface with other First Data departments to generate and offer appropriate solutions. Interprets and communicates First Data services and First Data products to clients, sales, and vendors. At times will be responsible for gathering client requirements for software development that will support the client implementation, project or conversion. Provides client consultative input on First Data product and system features. May lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of an implementation, project or conversion, from initiation to closure. Insures project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving project schedule, risk and issue management, and scope change management.


Scope of Job

Works on highly complex projects and tasks.


Autonomy

Requires little guidance and supervision from management. Ability to work with a broad network of resources to resolve issues. Resolves most issues and only refers most-complex matters to higher levels.


 

Job Requirements

  • 5-7 years of FD system experience or relevant payment processing experience. 4+ years of project management experience with high levels of complexity and the ability to work independently with little management guidance. Bachelors degree preferred or relevant work experience.


Competencies

  • Customer Service Management
  • Relationship Management
  • Project Management
  • Applic Delivery Process
  • Requirements Analysis
  • Implementation
  • Problem Mgmt Process
  • Solutions Development
  • Knowledge of Customers
  • Knowledge of Product Line


First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


 

Job Details

Date Posted September 30, 2017
Date Closes November 3, 2017
Requisition 2132000
Located In Omaha, NE
SOC Category 00-0000.00

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