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Contact Center Customer Service Representative (Fraud)

First Data Omaha, NE
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Job Description

Description

 

Why chose First Data?

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

 

Looking to start or continue your career? Come join the First Data team!

 

We have a variety of Customer Service positions available.  If you are looking:

  •  For somewhere that you can take pride in servicing your customer
  •  To belong to a large organization with great local presence and the feeling of ˜family'
  •  For opportunities to earn more than just your base salary through various incentive and recognition programs
  •  For support in advancing and growing your career

 

¦ then look no further!  Apply today.

 

Our Customer Service incumbents:

  •  Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to: financial statements, credit card processing or related inquiries
  •  Investigate and problem solve possible fraudulent behavior
  • Assist with and support the launch of new products or services
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Use automated information systems to analyze the customer's situation
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  •  Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business
 

Skills and Experience Required:

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule and overtime when needed
  • Possess a strong work ethic and team player mentality
  • Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
  • 1+ years in a service oriented capacity

 

Preferred:

  • Experience in a Call Center or other high-volume service center
  • Familiarity with performance requirements Voice of the Customer, Quality, Schedule Adherence, etc.
  • Some experience with multiline telephones and online noting systems

 

Click the link below to take a glance at a day in the life of the call center at First Data:

http://players.brightcove.net/940277645001/default_default/index.html?videoId=4878061052001


First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


 

Job Details

Date Posted September 28, 2017
Date Closes November 1, 2017
Requisition 1028680
Located In Omaha, NE
SOC Category 00-0000.00
Location