First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.
Scope of Job
Recognizes and recommends areas needing improvement. Reviews, monitors, and tracks employee and team performance. May assist in scheduling and coordinating team activities.
Performs work that is varied and that may be somewhat difficult in character. Should be able to take initiative and work with minimal supervision/direction, Evaluation, originality or ingenuity is required.
Be the first point of contact for our customers, responding to a range of calls from merchants, financial institutions, and online banking users, in regards to a variety of issues or inquiries.
-Identify customers' needs, clarify information, research every issue, and provide solutions and/or -alternatives.
-Build sustainable relationships and engage customers by taking the extra mile.
-Follow proper procedures when handling various call types.
-Use computerized system for tracking, information gathering, and/or troubleshooting.
-Follow up customer calls and escalate to a higher level of expertise where necessary.
-Attain departmental and operation standards, including quality, efficiency, and Key Performance Indicators (KPI's).
Typically requires a high school education or equivalent.
One to three years of relevant experience (2+ years industry experience in a customer facing role)
Excellent interpersonal, written , and oral communication skills.
Ability to multi-task, set priorities and manage time effectively.
Click the link below to take a glance at a day in the life of the call center at First Data:
First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
|Date Posted||September 16, 2017|
|Date Closes||October 20, 2017|
|Located In||Omaha, NE|
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