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Associate Contact Center Representative/POS Technical Support

First Data Omaha, NE
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Job Description

Description

 First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

 

Job Responsibilities

  • Typically supports application, IT hardware and software products (may include POS terminals).  Diagnoses and resolves problems using documented procedures and checklists.  Handles problem recognition, research, isolation and resolution steps.  May support multiple platforms, systems and devices. May require follow-up and/or escalation to a higher level of expertise.  Support is related to external clients.  Requires general knowledge of the organization, products, and/or services.

Scope of Job

Responds to inquiries of a technical or complex nature, which may be routine, but also may require deviation from standard screens, scripts and procedures.


Autonomy

Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Evaluation, originality or ingenuity is required.

 

 

  

Job Requirements

  • Typically requires a high school education or equivalent and one to three years of relevant experience.

Competencies

 

  • Application Maintenance
  • Software Installation & Support
  • Hardware Infrastructure
  • Technical Troubleshooting
  • Help Desk
  • General Computer Competencies
  • Customer Support Policies Standard & Procedures
  • Customer Support Service Agreements
  • Service Request Management Process
  • Knowledge of Customer Function

Click the link below to take a glance at a day in the life of the call center at First Data:

http://players.brightcove.net/940277645001/default_default/index.html?videoId=4878061052001


 

First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


 

Job Details

Date Posted August 29, 2017
Date Closes October 2, 2017
Requisition 170000DV
Located In Omaha, NE
SOC Category 00-0000.00
Location