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Director Product Management- Digital Commerce / Jersey City NJ

First Data Jersey City, NJ

Job Description



Position: Director, Product Management.

Location: Wilmington Del - No relocation with this position.


No direct reports with this position and candidates must have "Product Management / Development experience. Payment industry a BIG plus !

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

Position Description Overview

The Product Director - Token Services is responsible for product management, product development, and business development technical support. This is a technical product role that will be responsible for business and system requirements and engaging with IT resources for system design schematic creation and managing to project deliverables. This role is the Subject Matter Expert (SME) related to First Datas Token services.

Job Responsibilities

  • Manage product development process for new and existing token services products. -Responsible for writing detailed business requirements and managing technical requirements and operational designs. Develop high level schematics and process flows to aid in the drafting of requirements. Engage with for engineering and technical support to determine optimal technical implementation methods and provide requirement clarifications. -Manage product resource prioritization process and issues throughout product development process including problem identification, root cause analysis, and stakeholder communication. - Manage, track, and report token business performance throughout its lifecycle including product strategy, product planning and issue prioritization. Coordinate product pricing and bundling decisions in concert with cross-functional teams. -Establish and maintain awareness and understanding of client and market needs. Develop business cases to support new product recommendations. Serve as SME liaison to Sales.

Scope of Job

Decisions have major impact on the end result of the business unit. Frequent contact with internal and external customers.


Performs duties under minimal supervision, escalating the most serious issues to senior management. May supervise Product Analysts.


Job Requirements

  • Bachelor's degree or equivalent work experience. Minimum 5-8 years' experience in product management. Prior experience in writing detailed business requirements. - Transaction processing, payment networks and digital wallet solutions knowledge · Business acumen - Understanding of EMV, payment scheme processes - Technical skills and experience with eCommerce applications and knowledge of payments industry - Knowledge of existing First Data platforms is a plus


  • Business Case Justification
  • Manage a Matrix Environment
  • Competitive Environment
  • Solutions Development
  • Knowledge of Product Line
  • Prod Dev Strategy & Influence
  • Product Dev Life Cycle

First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


Job Details

Date Posted August 10, 2017
Date Closes September 13, 2017
Requisition 2108700
Located In Jersey city, NJ
SOC Category 00-0000.00

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