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Salesforce Business Analyst

First Data Marietta, GA
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.


Position Description Overview

Clover is an android-based product suite that is offered to small/medium businesses. Clover Operations is responsible for improving the merchant experience, making it easier for sales agents/business consultants to sell and support Clover for their clients, improve customer support agent productivity and quality, and generally improve all elements of operations associated with the product line.


Job Responsibilities

  • This Senior Analyst will:
  • Become the SME on how SalesForce is used by Clover Operations
  • Write requirements for Sales Force work in support of new initiatives within Clover Operations
  • Write test plans and conduct UAT
  • Document the new functionality
  • Run ad hoc reports out of SalesForce as needed


 

Job Requirements

  • Education/Experience
  • A Bachelor's degree or higher, ideally in Business Management, Industrial Engineering, Computer Science or a related field.
  • A Minimum of a year of experience with SalesForce.com required, focused on architecture or requirements writing (vs. being an end-user of the system)
  • A minimum of a year of experience in contact centers
  • Experience with testing, documentation, and project management all a strong plus
  • Personal Attributes
  • Exceptional attention to detail
  • Exceptional follow through skills
  • Able to communicate technical information in a way that is meaningful to a non-technical audience
  • Able to identify and communicate risks
  • Able to come up with creative solutions
  • Able to multitask


First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


 

Job Details

Date Posted August 8, 2017
Date Closes September 11, 2017
Requisition 583811
Located In Marietta, GA
SOC Category 00-0000.00

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