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Sr Implementation Analyst

First Data Omaha, NE
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Job Description

Description

 

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.


First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.


Job Responsibilities

  • Act as a liaison between First Data and Clients on client implementations, projects and/or conversions for small/medium and at times large complex implementations. Develops, coordinates, and executes project plans, task schedules and resource activities to ensure on-time and effective project delivery. Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. Interface with other First Data departments to generate and offer appropriate solutions. Interprets and communicates First Data services and First Data products to clients, sales, and vendors. At times will be responsible for gathering client requirements for software development that will support the client implementations, projects and/or conversions. Provides client consultative input on First Data product and system features.


Scope of Job

Works on moderate to high level complex projects and tasks.


Autonomy

Requires little guidance and supervision from management. Ability to work with a broad network of resources to resolve issues.


 

Job Requirements

  • 3 - 5 years of FD system experience or relevant payment processing experience. 1-2 years of project management experience with moderate levels of complexity with minimal management guidance. Bachelors degree preferred or relevant work experience.


Competencies

  • Customer Service Management
  • Relationship Management
  • Project Management
  • Applic Delivery Process
  • Requirements Analysis
  • Implementation
  • Problem Mgmt Process
  • Solutions Development
  • Knowledge of Customers
  • Knowledge of Product Line


First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)


 

Job Details

Date Posted August 5, 2017
Date Closes September 8, 2017
Requisition 2075990
Located In Omaha, NE
SOC Category 00-0000.00

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